- #Why dont my surname match my dna matches how to
- #Why dont my surname match my dna matches software
If you haven’t shut the page down, you’ll need to refresh the browser page. The usual solution is to come back to the website later when the problem is resolved. Or you may just see a spinning wheel like this: The web page may show an error message telling you that the server is overloaded. Unfortunately, the Ancestry website occasionally has technical issues with loading its web pages to your browser. You may see your name at the top as usual.
In this scenario, you’ve launched the DNA match list page. Then refresh the page.īut what if that doesn’t solve the problem? Read on.
The solution is to clear the browser cache. If your browser has cached the display, then the cached old version may not understand the latest changes.
#Why dont my surname match my dna matches software
This problem can happen when the company rolls out a software change to the match list page. Browser cache issuesĪncestry’s go-to response to support queries is to advise you to clear your browser cache. Don’t worry, you’ll get those DNA matches back.
#Why dont my surname match my dna matches how to
Let’s run through each cause, and how to fix the problem.
You have logged in with an email used for an alternative account. A browser plug-in is interfering with the web page. Ancestry server issues are preventing the web page from displaying information. Your browser cache is interfering with an Ancestry software change. There are several possible reasons why you can’t see any DNA matches on Ancestry. Click the “Show match” button to confirm your choice Why Have All My Ancestry DNA Matches Disappeared?. Expand the tools menu on the match page. Click on the DNA match on the hidden list. If the match you were looking for is on the hidden list, then you can unhide it from here. Click the Apply button to view the hidden list How to unhide an Ancestry match. Hidden Ancestry matches are listed in a special group. It’s possible you may have hidden the wrong DNA match, or have simply forgotten that you took this action. Which is something that you must do yourself. That Ancestry match that “disappeared” may just be hidden. Genealogy Quotes By Writers How To Check For Hidden Ancestry Matches The user would have to purchase another Ancestry DNA kit to “come back” to Ancestry matching.Īs with opting out, you can take some steps with important matches to protect yourself against losing all their information. Unlike opting out, this is not a reversible action. Every Ancestry user can delete their DNA from the website at any time. This is an even more drastic step than opting out of DNA matching. I’ll discuss this in the section on preserving DNA match details. However, you can take some preventative action to preserve the details of matches that are particularly important to you. There is nothing you can do about other users opting out. The match will also reappear in any groups that you may have added them to. In that case, the match will reappear in your list. The user may choose to opt back in at a later date. This is a fairly drastic choice, as it stops the person opting out from being able to see any of their DNA matches.īut it also removes them from the match lists of all other Ancestry accounts. Opting outĪll users can opt-out of Ancestry DNA matching at any time. Read our next section on Hidden Matches to check if you hid the match – and take action to unhide it. Your fault!ĭid you forget that you deliberately hid the match? Or perhaps you did so by accident? 
Let’s run through the scenarios and their remedies. The user has deleted their DNA from Ancestry.You have inadvertently hidden the DNA match.There are three possible reasons that a single Ancestry DNA match disappears from your match list: You may even have starred the match to remind yourself to check back later. In this scenario, you’ve spotted an interesting DNA match but hadn’t finished reviewing the possible connections. More Articles And Tutorials? Why Has My Ancestry DNA Match Suddenly Disappeared?.Why Have Half My Ancestry DNA Matches Disappeared?.Why Have All My Ancestry DNA Matches Disappeared?.How To Check For Hidden Ancestry Matches.Why Has My Ancestry DNA Match Suddenly Disappeared?.
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